By visiting lunvare.com, accessing website content, using website features, or purchasing products through the lunvare™ online store, you agree to these Terms and Conditions.

If you do not agree with these Terms, you should not use the website or place an order through it.

lunvare™ is an online pet home and everyday living store operated by Shanghai Xuhuan Network Technology Co., Ltd.

The website address is lunvare.com .

You may use lunvare.com for lawful personal shopping, product research, customer support, and other legitimate purposes associated with the store.

You may not use the website in a way that disrupts, damages, disables, overloads, or interferes with the website, its services, other customers, or related systems.

If you create an account or submit information through the store, you are responsible for providing information that is accurate and reasonably current.

You are also responsible for maintaining appropriate control over your login credentials, email account, and devices.

Contact customer support if you believe an account or order has been used without authorization.

We aim to present product descriptions, dimensions, materials, colors, photographs, features, and other information as clearly as reasonably possible.

Minor differences may occur because of photography, lighting, screen settings, manufacturing, materials, packaging updates, or normal product variation.

Customers should review product-specific information carefully before purchasing, particularly where product size, dimensions, capacity, intended use, or pet suitability are important.

Submission of an order does not necessarily mean that the order has completed every stage of review, payment processing, or fulfillment.

Orders may be subject to product availability, payment authorization, address verification, transaction review, inventory, fulfillment capability, and other reasonable requirements.

Where appropriate, an order may be cancelled, declined, or adjusted if a transaction cannot be completed or a material issue is identified.

Prices, promotions, availability, and product offers may change from time to time.

The price and applicable order information presented during checkout should be reviewed before you submit the purchase.

If an obvious pricing, technical, product, or availability error is identified, we may take reasonable steps to correct the issue.

Available payment methods are displayed during checkout.

Payment availability may vary depending on customer location, currency, device, transaction, and services available through the checkout.

Payment transactions may be handled through third-party payment processors or financial service providers.

Customers should never send full card numbers, security codes, passwords, or similar sensitive payment credentials through ordinary email.

Shipping methods, charges, processing information, and estimated delivery details may vary by order and destination.

Where applicable, available delivery information will be shown during checkout or in order communications.

Delivery estimates are not necessarily guaranteed and may be affected by carrier operations, weather, customs, seasonal demand, fulfillment requirements, or other circumstances outside our direct control.

Returns, refunds, exchanges, and cancellations are subject to the applicable lunvare™ Return & Refund Policy and the circumstances of the order.

Customers should contact support before sending merchandise back.

Our registered business address is not automatically our return warehouse address. Approved return requests will receive the appropriate return instructions and destination.

Pet owners are responsible for determining whether a product is suitable for their pet, household, space, and intended use.

Consider your pet's size, age, behavior, activity, chewing habits, physical abilities, and other individual circumstances when selecting or using a product.

Products should be used in accordance with applicable instructions, warnings, specifications, and reasonable supervision.

Website content, branding, graphics, text, layout, logos, photographs, and other materials may be protected by intellectual property rights belonging to lunvare™, its operator, licensors, suppliers, or other rights holders.

Website content may not be reproduced, distributed, modified, republished, or commercially exploited without appropriate authorization where such authorization is required.

You must not use lunvare.com for unlawful, fraudulent, abusive, harmful, or disruptive activity.

• Attempting unauthorized access to accounts, website systems, or data.
• Introducing malicious code, automated attacks, or harmful software.
• Interfering with website operation, security, or other customers.
• Using false, misleading, or unauthorized payment or identity information.
• Scraping, reproducing, or exploiting website content in a manner that violates applicable rights.

The store may rely on or link to third-party services, including payment, shipping, analytics, ecommerce, customer-support, or other technology providers.

Third-party services may be governed by their own terms, policies, and practices.

lunvare™ does not control every aspect of third-party websites or independent external services.

We aim to operate the website and present product information accurately and reliably, but website availability and information may occasionally be affected by technical, operational, supplier, or other circumstances.

To the extent permitted by applicable law, the website and services may be provided subject to reasonable limitations, availability, and applicable product-specific information.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

To the extent permitted by applicable law, responsibility relating to website use, products, transactions, or third-party services may be subject to legally permitted limitations.

Nothing in these Terms is intended to limit liability where doing so would be prohibited by applicable law, or to restrict mandatory consumer rights.

To the extent permitted by applicable law, you may be responsible for losses, claims, or costs arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

These Terms may be updated when our store, services, products, technologies, operational practices, or legal obligations change.

The current version may be posted on this page with a revised "Last Updated" date.

Continued use of the website after an updated version becomes effective may be subject to the revised Terms.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable in a particular situation, the remaining provisions should continue to apply to the extent legally permitted.

If you have a question about these Terms and Conditions, an order, or your use of lunvare.com, contact our customer support team.

Email: service@lunvare.com

Phone: +86 130-3822-4387

Customer Service Hours: 8:00 AM – 10:00 PM