Returns Made Clear.
Last Updated · September 23, 2026This Return & Refund Policy explains how return requests, damaged or incorrect items, cancellations, exchanges, and approved refunds may be handled for purchases made through lunvare.com.
Please contact our customer support team before sending any merchandise back. Returns sent without the appropriate instructions may not reach the correct return location.
Contact Support
Email us with your order number, item details, and the reason for your return request.
Request Review
Our support team will review the request and may ask for additional information.
Return Instructions
If approved, you will receive the appropriate return instructions and destination.
Refund Review
After the applicable return has been received and reviewed, an eligible refund may be processed.
Return requests should be submitted within the applicable return period stated on lunvare.com, the relevant product page, or the purchase information available when your order was placed.
If you are unsure whether your order is still within the applicable return period, contact customer support with your order number.
Return eligibility may depend on the product, reason for return, item condition, order circumstances, and applicable consumer rights.
Certain products or return situations may be subject to additional restrictions because of hygiene, safety, product condition, customization, use, or other relevant circumstances.
A return may also be limited where an item has been materially altered, misused, damaged after delivery, or returned without required components.
Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply under applicable law.
Damaged, Defective, Missing, or Incorrect Item?
Contact customer support as soon as reasonably possible and provide enough information for the issue to be reviewed.
Responsibility for return shipping may depend on the reason for the return, the condition of the product, applicable policy terms, and any consumer rights that apply.
Return instructions provided by customer support will explain the applicable process for the approved request.
Please do not send a parcel to an address that has not been provided or confirmed for the applicable return.
Do Not Automatically Return Items to Our Registered Business Address.
Our registered business address is not automatically our return warehouse address.
Once an eligible return request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.
Exchange availability may depend on the product, inventory, order circumstances, and the nature of the request.
In some situations, an exchange request may instead be handled through a return, refund, and separate new purchase.
Contact customer support before sending any item back for an exchange.
If you want to request an order cancellation, contact us as soon as possible.
We may attempt to assist before fulfillment progresses, but cancellation cannot be guaranteed once an order has entered processing, packing, or shipment.
If an order can no longer be cancelled, the applicable return process may need to be followed after delivery.
How Approved Refunds Are Processed
When an eligible refund has been approved and initiated, it will normally be returned to the original payment method where possible.
Your bank, card issuer, or payment provider may require additional time before the refund becomes visible on your account.
Processing times controlled by financial institutions or payment providers are outside our direct control.
Whether original shipping charges are refundable may depend on the reason for the return, the applicable shipping arrangement, the circumstances of the order, and any rights required by law.
Customer support can provide information relevant to your specific approved return.
Business Information
Need Help With a Return or Refund?
Contact our customer support team with your order number, checkout email address, the item involved, and a clear description of your return or refund request.
Contact Return Support