Frequently Asked Questions
Find helpful information about lunvare™ pet home products, orders, shipping, tracking, returns, refunds, and customer support.
We have organized common questions into simple sections so you can find the information you need more quickly.
About lunvare™ Products
Helpful information about product details, pet-home use, dimensions, materials, setup, and everyday care.
01 What kind of products does lunvare™ offer?
lunvare™ focuses on pet home essentials and everyday products designed for the spaces people and their pets share.
Our selection may include products related to pet comfort, feeding, rest, play, storage, organization, travel, and everyday pet care.
02 Where can I find product dimensions and specifications?
Available dimensions, materials, features, capacity information, intended use, and other product details are shown on the applicable product page where relevant.
We recommend reviewing measurements carefully, especially for pet beds, feeders, storage products, furniture-related accessories, and products intended for a particular space.
03 How do I know whether a product is suitable for my pet?
Review the product page for available size, dimensions, intended use, material, weight, capacity, or other relevant information.
Because pets vary in size, habits, activity, and individual needs, customers should choose products that are appropriate for their own pet.
04 Will the product color look exactly like the photographs?
We aim to present product colors and finishes as accurately as reasonably possible.
Small differences may occur because of lighting, photography, screen settings, materials, production batches, or natural variation.
05 Do lunvare™ products require assembly?
Assembly requirements depend on the individual product. Where assembly is required, available setup information may be shown on the product page or included with the item.
06 How should I clean or care for a pet home product?
Care requirements vary by product and material. Follow any product-specific care instructions provided with the item or shown on the product page.
Always consider the material, intended use, and your pet's behavior before choosing a cleaning method.
Orders, Tracking & Delivery
Common questions about order confirmation, changes, shipping, tracking, delivery, and multiple packages.
07 How do I know my order was successfully submitted?
After an order is successfully submitted, an order confirmation will normally be sent to the email address used during checkout.
If you cannot find the message, please check your spam or junk folder.
08 Can I change or cancel my order?
Contact us as soon as possible if you need to request a change or cancellation.
We may attempt to assist before fulfillment begins, but changes cannot be guaranteed once an order has entered processing, packing, or shipment.
09 How long does shipping take?
Processing and delivery timing may vary depending on the product, destination, carrier, fulfillment requirements, and other logistics conditions.
Please review the current shipping information shown during checkout and in your order communications.
10 Will I receive tracking information?
When tracking becomes available after dispatch, the information will normally be sent to the email address associated with your order.
Tracking may require some time before the first carrier update appears.
11 Why has my tracking stopped updating?
Temporary gaps in tracking updates can occur while a parcel moves between carrier facilities or logistics partners.
If tracking remains unchanged for an unusual period, contact customer support and include your order number.
12 Can an order arrive in more than one package?
Yes. Some orders may be fulfilled in separate packages.
Packages may therefore arrive on different dates and may have separate tracking information.
After-Purchase Questions
Information about return requests, damaged or incorrect items, return destinations, and refunds.
13 How do I request a return?
Contact us at service@lunvare.com with your order number, the item involved, and the reason for your request.
Customer support will review the request and provide the appropriate instructions when applicable.
14 Should I return an item to your registered business address?
No. Please do not automatically send merchandise to our registered business address.
Our registered business address is not automatically our return warehouse. Once an eligible return has been reviewed and approved, customer support will provide the appropriate return destination.
15 What if my item arrives damaged or incorrect?
Contact us as soon as reasonably possible and provide your order number together with a clear description of the issue.
Photographs or videos of the product, packaging, or shipping label may help our support team review the problem.
16 What if part of my order is missing?
First check whether the order was shipped in multiple packages.
If an item or important component still appears to be missing, contact customer support with your order number and details of the missing item.
17 How are approved refunds processed?
When an eligible refund is approved and initiated, it will normally be returned to the original payment method where possible.
Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.
Getting Help From lunvare™
How to contact our support team and what information to include when asking for assistance.
18 How can I contact lunvare™?
Email: service@lunvare.com
Phone: +86 130-3822-4387
19 What are your customer service hours?
Customer Service Hours: 8:00 AM – 10:00 PM.
20 What information should I include when contacting support?
For an existing order, include your order number and the email address used during checkout.
Clearly explain your question or issue. If the problem involves a damaged, incorrect, incomplete, or defective item, relevant photographs or videos may also help.
Couldn't Find the Answer You Needed?
Contact our customer support team with your question and any relevant order information. For existing purchases, including your order number and checkout email address can help us understand your request.
Contact Customer SupportBusiness Information
Please contact our customer support team before sending any merchandise. Our registered business address is not automatically our return warehouse address. Once a return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
Clear Answers for Happier Homes.
We want product information, shopping, delivery, returns, and customer support to feel simple and easy to understand for people sharing everyday life with pets.