How Can We Help?
Have a question about a lunvare™ pet home product, an existing order, shipping, tracking, payment, a return, or a refund?
Our customer support team is here to help make your shopping experience as clear and straightforward as possible.
Whether you need help before placing an order or assistance after your purchase arrives, you can reach us using the contact information below.
Service Hours
Customer support is available during these hours.
Product Questions
Contact us if you need more information about a pet home product, including available dimensions, materials, features, intended use, or other product details.
Existing Orders
We can help with order details, order status, payment questions, or general questions about a purchase you have already placed.
Shipping & Tracking
Contact us if you need assistance with shipping information, tracking, delivery status, or a shipment-related concern.
Returns & Refunds
Our support team can help explain the return process, review a return request, or assist with questions about an approved refund.
Questions About an Order?
If you are contacting us about a purchase you have already placed, providing complete order information in your first message can help us understand your request more clearly.
Something Not Right With Your Order?
If an item arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please Contact Us Before Sending Anything Back.
Our registered business address is not automatically our return warehouse address.
Once a return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
Business Information
Still Need Help?
Send our customer support team an email and include as much relevant information as possible. For an existing order, please include your order number and checkout email address.
Contact Customer Support