lunvare™ is an online pet home and everyday living store operated by Shanghai Xuhuan Network Technology Co., Ltd.

This Privacy Policy applies to information processed in connection with lunvare.com, purchases through the lunvare™ store, customer-support communications, and related online interactions.

The type of information collected depends on how you interact with lunvare™.

• Name, email address, telephone number, billing address, and shipping address.
• Order information, products purchased, transaction details, and order history.
• Information you provide when contacting customer support.
• Photographs, videos, or other information provided when reporting an order or product issue.
• Device type, browser information, IP address, website activity, and technical usage information.
• Cookie identifiers, analytics information, and similar online identifiers.

Information may be received directly from you, automatically through website technologies, or through services involved in operating the online store.

• When you submit information during checkout.
• When you contact customer support.
• When you submit a return, refund, or order-related request.
• When you browse or interact with lunvare.com.
• Through payment, shipping, analytics, ecommerce, and other service providers.

Information may be used for purposes connected with operating and supporting the lunvare™ online store.

• Processing and fulfilling orders.
• Providing shipping, tracking, return, refund, and customer support.
• Communicating about purchases, transactions, requests, or store-related matters.
• Operating and maintaining lunvare.com.
• Detecting misuse, fraud, security concerns, or suspicious activity.
• Understanding website performance and customer interactions.
• Supporting marketing or advertising activities where appropriate and permitted.

When you place an order, information needed to complete the purchase may be processed through ecommerce, checkout, payment, fulfillment, and shipping services.

Payment credentials may be handled by payment processors and financial service providers involved in the transaction.

Customers should not send full card numbers, card security codes, passwords, or similar sensitive credentials through ordinary customer-support email.

lunvare.com may use cookies, pixels, tags, local storage, and similar technologies to support website functionality and understand website activity.

• Remembering website preferences.
• Supporting shopping-cart and checkout functions.
• Understanding website traffic.
• Supporting analytics and performance measurement.
• Supporting security and fraud prevention.
• Measuring advertising or marketing activity where applicable.

Browser or device settings may allow you to manage certain cookies, although some website functionality may be affected when cookies are disabled.

Analytics services may be used to understand how visitors interact with lunvare.com, product pages, and the shopping experience.

Marketing or advertising technologies may also use cookies, device identifiers, or similar information to measure campaign performance or support relevant advertising.

The tools involved and available privacy choices may depend on your device, browser, location, and the services configured for the store.

Information may be processed by third parties that provide services used to operate and support the lunvare™ store.

• Ecommerce and website infrastructure providers.
• Payment processors and financial service providers.
• Fulfillment, warehousing, and shipping providers.
• Customer-support tools.
• Analytics and performance services.
• Advertising and marketing services.
• Security and fraud-prevention providers.

These providers may process information according to the services they perform and their own applicable obligations.

Information may be retained for as long as reasonably necessary for relevant business purposes, including order fulfillment, customer service, recordkeeping, fraud prevention, dispute handling, and applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it is being maintained.

Reasonable technical, administrative, and operational measures may be used to help protect information handled through the store.

However, no online service, storage system, or transmission method can be guaranteed to be completely secure.

Customers should also protect their devices, passwords, email accounts, and payment credentials.

lunvare™ operates an online store that may serve customers in different locations.

Information may therefore be processed, stored, or accessed in countries or regions other than the place where you live.

Privacy and data-protection requirements may differ between jurisdictions.

Depending on where you live and the laws that apply, you may have certain rights relating to personal information.

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Requesting deletion in certain circumstances.
• Requesting information about certain processing activities.
• Objecting to or restricting certain processing where applicable.
• Withdrawing consent where processing relies on consent.
• Managing certain marketing communications.

Privacy rights are not absolute and may be subject to verification, legal exceptions, recordkeeping obligations, and other applicable limitations.

lunvare.com is an online shopping website for pet home products and is not specifically designed or directed toward children.

If you believe information relating to a child has been submitted inappropriately, please contact us so the matter can be reviewed.

lunvare.com may contain links, integrations, or functionality involving third-party websites and services.

Those third parties may maintain their own privacy policies, terms, and data-handling practices.

We encourage customers to review relevant third-party privacy information when appropriate.

This Privacy Policy may be updated when our services, technologies, business practices, legal obligations, or privacy practices change.

The current version may be posted on this page together with a revised "Last Updated" date.

If you have a question about this Privacy Policy or would like to submit a privacy-related request, contact our customer support team.

Email: service@lunvare.com

Phone: +86 130-3822-4387

Depending on the nature of your request, we may need information to verify your identity or locate the relevant records.