Shipping Policy

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Shipping Policy

From Our Store to Your Home.

Last Updated · September 23, 2026

This Shipping Policy explains how orders placed through lunvare.com may be processed, shipped, tracked, and delivered.

Shipping options, applicable charges, and estimated delivery information may vary depending on your order, destination, product, and the services available at checkout.

Where specific shipping information is shown during checkout or in your order communications, that information should be used for the applicable order.

What happens after you place an order.
01

Order Submitted

Your order information is received after checkout has been successfully completed.

02

Processing

Order details may be reviewed, prepared, packed, and transferred for fulfillment.

03

Shipment

Once dispatched, available tracking information may be sent to the email associated with your order.

04

Delivery

The carrier transports the parcel to the delivery destination provided for the order.

Order Processing
Preparing Your Order

Orders may require processing before they are handed to a carrier or fulfillment partner.

Processing may include payment verification, order review, product preparation, packing, inventory handling, and fulfillment coordination.

Processing time is separate from carrier transit time. Where an estimated processing period is displayed for your purchase, please refer to that information.

Shipping Charges
Shipping Rates & Available Methods

Available shipping methods and any applicable shipping charges are displayed during checkout where relevant.

Shipping costs may depend on factors such as destination, order contents, parcel size or weight, fulfillment method, and available carrier services.

Shipping Method
Available delivery methods are shown during checkout when applicable.
Shipping Cost
Applicable shipping charges, if any, are shown before the order is submitted.
Order Total
Review the final checkout total before completing your purchase.
Tracking Follow Your Order

Tracking Information After Dispatch

When tracking becomes available, shipment information may be sent to the email address associated with your order.

Tracking Created A tracking number may appear before the carrier records the first physical scan.
Carrier Updates Tracking events are generally provided by the carrier or logistics partner.
Update Gaps Temporary gaps may occur while parcels move between facilities or partners.
Delivery Address
Please Review Your Shipping Address Carefully

Customers are responsible for providing accurate and complete shipping information during checkout.

Please review the recipient name, street address, apartment or unit number, city, region, postal code, country, and other required delivery details before submitting the order.

If you notice an address error, contact us as soon as possible. We may attempt to assist, but address changes cannot be guaranteed once an order has entered fulfillment or shipment.

Split Shipments
Your Order May Arrive in More Than One Package

Some orders may be shipped in multiple packages.

This may happen when products are fulfilled separately, require different packaging, or are handled through different logistics locations.

Separate packages may have different tracking numbers and may arrive on different dates.

Delivery Problems

Something Wrong With Your Shipment?

If your parcel appears delayed, missing, damaged, or incorrectly delivered, contact us with your order details so the situation can be reviewed.

Delayed Parcel
Review the latest tracking information first. Temporary tracking gaps do not always indicate that a parcel is lost.
Marked Delivered
Check the delivery area, household members, building reception, neighbors, or other safe locations where a carrier may have left the parcel.
Damaged Package
Keep the product, packaging, and shipping label, and take clear photographs where possible.
Missing Item
Confirm whether the order was divided into multiple shipments before reporting an item as missing.
International Orders Where Available

International Shipping & Customs

Where international shipping is available, orders may be subject to additional customs, import, carrier, or destination-country procedures.

Customs duties, import taxes, brokerage charges, or other fees may be imposed by authorities or third parties independently of lunvare™.

Any such third-party charges are outside our direct control unless expressly included in the checkout total.

Return Shipping Contact Us First

Do Not Automatically Return Merchandise to Our Business Address.

Our registered business address is not automatically our return warehouse address.

Please contact customer support before sending any merchandise back. Once a return request has been reviewed and approved, the appropriate return instructions and destination will be provided.

Official Business Details

Business Information

lunvare™
Brand Name
lunvare™
Legal Company Name
Shanghai Xuhuan Network Technology Co., Ltd.
Owner
Lai Dandan
Business Address
No. 427-858 Xinyuan Road, Yexie Town, Songjiang District, Shanghai
Customer Support Email
Customer Support Phone
Customer Service Hours
8:00 AM – 10:00 PM
Shipping Support lunvare™

Need Help With a Shipment?

Contact our customer support team with your order number, checkout email address, and a clear description of your shipping or delivery question.

Contact Shipping Support